To order, please telephone (44) (0) 2392 410045 between 9.00 – 17.30 GMT, Monday to Friday or e mail sales@encompassco.com. Should you wish for a member of our sales team to contact you to confirm your order at a time to your convenience, please e mail us and we will contact you by telephone. Once you have ordered, your receipt and order confirmation will be posted to you.

Catalogues

• Should you wish to order a catalogue, there is a “request a brochure” option on the top right hand side of each individual product page. Click on this option and send your contact details, including phone number, and the relevant product information will be sent to you. Alternatively, please call (44) (0) 2392 410045 and we will gladly attend to you. Please note that most information shown on this website is the same as that featured in catalogues.

Showroom

• You are welcome to visit our showroom, where we have a good representation of our product lines. Should you wish to view a specific item, please contact us to confirm whether we have it in the showroom. The showroom is open by appointment only, 7 days a week. Please contact us to arrange a viewing at a time to your convenience. We also regularly exhibit at UK exhibitions including 100% Design, RHS Chelsea Flower Show, Grand Designs Live, amongst others, where we look forward to meeting you and introducing our unique range of products. Please join our newsletter (accessible on home page) in order to be kept up to date with latest product and exhibition news.

Ordering

• You can order by calling (44) (0) 2392 410045 between 9.00 – 5.30, Monday to Friday, or e mail sales@encompassco.com. Want to order at the weekend? Please e mail sales@encompassco.com during the working week, giving your name and phone number and the time you would like to be contacted in order to process your order. There is also an “order this product” option at the top right hand corner of each individual product page on www.encompassco.com. Click on this option, complete your contact details, and we will contact you to process your order.
• On ordering, once your payment has been received, we will send you a sales confirmation receipt detailing the products that you have ordered. Please notify us immediately if anything is incorrect. We will give you a delivery lead-time for your order at the time of ordering.
• UK VAT @ 17.5% is payable on all items for UK and EU orders. Prices on www.encompassco.com are inclusive of VAT. Pricelists shown on catalogue download page show prices both excluding and including VAT.

Payment methods

• We accept all major credit and debit cards, excluding American Express. UK cheques should be made payable to Encompass Furniture & Accessories Ltd. For alternative payment methods, please contact us.
  Overseas
• For overseas orders, please specify which product you wish to purchase, together with your delivery address and postal/ZIP code. We will quote you at cost for shipping and insurance, and also give you a delivery lead-time. For orders outside the European Union, UK VAT (Value Added Tax @ 17.5%) is not charged.

Delivery times

• Delivery lead-time (for the UK) is 7 working days for items that we hold in stock here in the UK. For non-stock items, please allow 2-6 weeks. Accurate delivery lead-times will be confirmed at the time of ordering.
  Delivery
• UK mainland delivery of accessories (fire tools, stoves, fire pits, barbeques, flower canvases) is free of charge for orders exceeding £100 inc. VAT. For orders less than £100 inc. VAT, delivery is charged at £14 inc. VAT per order. Delivery of accessories sold at reduced cost (Special Offers) is charged at £14 inc. VAT per order, subject to weight and volume.
• UK mainland delivery of furniture (excluding beds-see below) is free of charge for orders exceeding £1500 inc. VAT (for orders less than £1500 - £40 delivery charge. Less than £1000 - £80 delivery charge. Less than £500 - £120 delivery charge).
• Free delivery excludes Fuer A Dentro stone tables, which are delivered and installed (by 2 people) at a cost of £80 inc. VAT in the southeast of England. Please contact us for other delivery destinations.
• UK mainland delivery of beds (excluding double/twin beds) is charged at £60 inc. VAT per order. Please contact us for a delivery quotation for double/twin beds and delivery destinations outside mainland UK.
• For further assistance or information on delivery charges for the rest of mainland UK, Northern Ireland, ROI, Channel Islands, EEC and overseas, please contact us. All delivery quotations are at cost price.
  Installation
• Encompass will install most garden furniture subject to prior agreement only. Encompass does not undertake installation of folding wall beds, which are installed with basic DIY skills. Installation instructions must be observed. Beds must not be installed on plasterboard walls without structural framework to secure bed to. Encompass Furniture & Accessories Ltd. will not be held responsible for improper installation or misuse of the beds.
• Solid fuel stoves must be installed by a qualified stove engineer. Encompass Furniture & Accessories Ltd. will not be held responsible for improper installation or misuse of the stoves.

Terms & Conditions

Delivery

• We will contact you to confirm a delivery time to your convenience for orders of furniture. Please ensure that there is adequate accessibility for your purchase. We cannot be held liable for inaccessibility of furniture at delivery address. We may have to charge at cost for any subsequent second delivery due to inaccessibility. All lead-times are estimates only. We are unable to accept liability for failure to deliver within quoted times, or any consequential losses as a result of late delivery.
  Damaged Items
• All goods must be signed for on delivery. Please inspect goods when you take delivery of them, and make note of any damage when you sign for them, and then contact us immediately. For goods that you are unable to inspect on delivery, please sign as “unchecked for damage” when you sign for them and contact us immediately in the event of any damage. Please notify Encompass of any damages, in writing, within 2 working days of delivery. We cannot be held responsible for damages after this period.
  Returns
• Should you find that you have purchased something that is not to your liking, please write to us within 7 days (from delivery date). Goods must be unused and in their original packing. We will arrange for collection. Once goods are in our possession and we have confirmed that they are in re-saleable condition, we will refund your payment minus any return collection costs. Goods marked as “Special Order” cannot be returned. Items classed as Special Order will be noted in your sales receipt. Special Order goods are high value goods that manufacturers make to order and that are not standard.
  General
• Oak and wenge timber used in some of our garden furniture collections contain natural tannins. As part of the natural weathering process, these tannins may briefly leach from the wood in the furniture onto surfaces in contact with the furniture. For 9 out of 10 gardens and terraces, this represents no problem. However, Encompass recommends the use of teak planked furniture for use on porous floor surfaces such as limestone. Encompass will not be held responsible for any subsequent tannin stain of surfaces in contact with the furniture.
• All furniture & accessories remain the property of Encompass Furniture & Accessories Ltd until full payment is received.
• Encompass guarantees furniture and accessories (excluding glass) for a minimum one year period from delivery date. Some product ranges will carry a further extended guarantee. Please contact us for further information.
• From time to time, we may make changes to materials, specifications and prices without prior notification.
  Service
• Should you have any queries, complaints or require further information, please do not hesitate to contact us. We welcome your feedback and suggestions. We highly value your custom and your satisfaction is paramount to us.

Encompass Furniture & Accessories Ltd. Company No. 5512815